Conditions & Terms

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  2. Conditions & Terms



1.1 These conditions of use and sale shall apply for the website access and the sale of products by Efva Attling Stockholm AB on this website (the “Conditions of Use and Sale”).

1.2 The Conditions of Use and Sale version 1.1 is applicable from 12 October, 2016, and until replaced or changed pursuant to Section 18 below.


2.1 “Agreement” means these Conditions of Use and Sale.

2.2 “Customer” means the party ordering Products on the Website.

2.3 “Efva Attling Stockholm” means Efva Attling Stockholm AB, reg. no. 556583-2614, Box 38097, 100 64 Stockholm which is the supplier of the Products provided on the Website.

2.4 “Product(s)” means the products provided for sale on the Website and supplied by Efva Attling Stockholm.

2.5 ”Order” means each order placed by the Customer on the Website.

2.6 “Website” means Efva Attling Stockholm AB’s website


3.1 In order to purchase Products on Efva Attling Stockholm’s Website the Customer must confirm his or her acceptance of all terms and conditions of this agreement by register for an account or by entering information on the chekout-page when doing a purchase.

3.2 The Customer accepts the Conditions of Use and Sale by register for an account or by entering information on the check-out page when doing a purchase.

3.3 The confirmation of the Conditions of Use and Sale and the registration for an account on the Website result in a binding agreement between the Customer and Efva Attling Stockholm (the “Agreement”) which will come into force in accordance with what is specified in these Conditions of Use and Sale.

3.4 An individual may not purchase Products on the Website, and may not accept the Conditions of Use and Sale (a) if the individual is not 18 years old and therefore not able to enter into a binding agreement with Efva Attling Stockholm, or (b) the individual is prevented from receiving the Products or using the Website under applicable legislation applying in the country where the Customer is residing, or from which he or she is using the Website.

3.5 In addition to this Agreement, the Customer and Efva Attling Stockholm shall be bound by the terms and conditions in Efva Attling Stockholm’s Privacy Policy (the “Privacy Policy”) referred to under Section 5.4 and Section 6.3.


4.1 The Customer’s user name and password are secret information. The Customer is entirely responsible for keeping and using his or her user name and password in an adequate manner to maintain the confidentiality of these details so that no unauthorized person can gain access to these details.

4.2 The Customer affirms that the information he or she supplies to Efva Attling Stockholm is correct and up to date. The Customer also takes responsibility for updating this information as necessary.

4.3 The Customer must immediately report to Efva Attling Stockholm, by e-mail to if there is any suspicion that an unauthorized person knows the Customer’s login information. The Customer is liable for immediately changing his or her password if it is lost, or if the Customer becomes aware that another person knows the Customer’s login information. The Customer is responsible for every unauthorized use caused by the unauthorized person’s actions in case of misuse.


5.1 Efva Attling Stockholm safeguards the Customer’s personal integrity and maintains high-security standards in order to prevent infringement by unauthorized persons. When registering and using the Website to order Products, the Customer may be asked to provide certain data about himself/herself, such as name, user name, e-mail address, telephone number, postal address, etc. Such information about the Customer is private and confidential. Efva Attling Stockholm will not disclose this information to any unauthorized person. Efva Attling Stockholm may, however, disclose data to authorities if there is suspicion of a criminal offense being committed or as otherwise required by law.

5.2 Efva Attling Stockholm will handle the personal data provided by the Customer in accordance with the Swedish Personal Data Act (1998:204). Efva Attling Stockholm will use and manage the personal data for the following purposes: a) for the supply of the Products and the administration of the Orders; b) for quality control work, analysis and development of the Products; c) for marketing purposes aimed at the Customer or for offers made to the Customer which fit in with Efva Attling Stockholm’s Products, or products or services supplied or marketed by Efva Attling Stockholm’s partners; d) for publishing statistics about the Products; and e) for the fulfillment of obligations laid down in law or the directives of public authorities.

5.3 Efva Attling Stockholm is the legal entity acting as the personal data controller for the Customer’s personal data. The Customer has the right, on a year by year basis and upon written request to Efva Attling Stockholm, to obtain information on which personal data about the Customer Efva Attling Stockholm is handling. The Customer also has the right to demand that incorrect data are corrected, blocked or erased. The Customer may also notify Efva Attling Stockholm, in writing, at any time, that the Customer does not wish to receive direct marketing in the form of advertisements.

5.4 Efva Attling Stockholm’s processing of the Customer’s personal data is further set forth in the Privacy Policy which is incorporated into this Agreement by this reference and shall, therefore, apply to all actions taken under this Agreement.


6.1 Efva Attling Stockholm uses “cookies” to optimize the functions of the Website and to adjust it to the Customer’s demands. A cookie is a text file that is either temporarily stored in the Customer’s computer memory (a “session cookie”) or placed on the Customer’s hard drive (a “persistent cookie”) by a web page server. Cookies are not used to run programmes or deliver viruses to the computer.

6.2 Cookies are uniquely assigned to the Customer and the Customer’s computer and can only be read by a web server in the domain that issued the cookie. The purpose of a cookie is to tell the web server that you have returned to a specific page. When the Customer returns to Efva Attling Stockholm’s Website, cookies enable us to retrieve the information the Customer previously provided, so the Customer can easily use the features that he or she customized. For example, if the Customer registers for a purchase, a cookie helps Efva Attling Stockholm to recall the Customer’s specific information (such as user name, password, and preferences).

6.3 Information on Efva Attling Stockholm’s use of cookies is also provided in the Privacy Policy.


7.1 All sale and purchase under this Agreement shall be referred to as an “Order”. An Order is accepted only under the terms of these Conditions of Use and Sale.

7.2 The Customer will place an Order on the Website by adding the Product(s) to the “Shopping bag” and then choose the payment method. The Customer must also enter his/her personal and delivery information, and choose the delivery method. To confirm the purchase the customer has to approve the terms of purchase and click ”Send Order”.

7.3 When the Order has been placed the Customer will receive an “Order Confirmation” via e-mail. Please double-check the spam folder if the order confirmation has not been received. The Order Confirmation will include all details of the Product(s), price(s) of the Product(s) including VAT (for shipment within the European Union) and any other fees, delivery date(s), delivery costs, terms for payment, information regarding the Customer’s right to cancel within the grace period (as set forth in Section 14), applicable warranties and other services provided by Efva Attling Stockholm, and the terms to cancel the Order. For shipments outside the European Union, the Order Confirmation do not include local fees or customs duties. These costs shall be paid by the customer to local authorities.


8.1 Delivery of the Products will normally take place within such time period from time to time disposed of by Efva Attling Stockholm for the relevant Product unless otherwise agreed or set out in the Order Confirmation, and will be delivered to the Customer by registered mail. (the “Delivery”). Efva Attling Stockholm reserves the right to possibly adjust the delivery time.

8.2 We offer Orders to be delivered to Norway, a fixed freight rate and a service fee of 96 NOK will be charged. Within the EU a fixed rate and service fee of €9 will be charged. For orders to be delivered to the USA and the rest of the world, a fixed freight rate and a service fee of $9 will be charged. Efva Attling Stockholm reserves the right to adjust these freight rates and service fees in accordance with price increases occurring during the period between the day when the Order was placed and the day of Delivery.

8.3 If the package is not picked up, the Customer will be charged 350 SEK for freight and handling costs. This fee will be invoiced afterward.

8.4 The risk for the Product passes to the Customer when the Delivery is made in accordance with Section 8.1 above.


9.1 Delay on behalf of Efva Attling Stockholm exists if the Product(s) is/are not delivered or not delivered on time and the delay was not caused by the Customer, other causes for which the Customer is not liable, or force majeure.

9.2 Upon delay, the Customer is entitled to withhold payment and claim performance of the Order or, if the delay is of major importance to the Customer, cancel the Order.


10.1 A Product is defective if the Product deviates from what is set forth in the Order or in any respect deviates from the Customer’s legitimate expectations based upon information provided by Efva Attling Stockholm. Unless otherwise provided for in this Agreement, the Products shall be fit for the purpose for which products of a similar kind are generally used, and possess the characteristics which Efva Attling Stockholm has referred to by providing samples or models.

10.2 The Product shall also be deemed to be defective if Efva Attling Stockholm, prior to the sale, failed to inform the Customer of a matter relating to the characteristics or use of the Product of which Efva Attling Stockholm was aware or should have been aware, and about which the Customer could reasonably expect to be informed, provided that such failure can be presumed to have influenced the purchase.

10.3 If a Product is defective the Customer has the right to claim repair, re-delivery, price reduction or compensation to rectify the defect, withhold payment, or, if the defect is of major importance to the Customer, cancel the Order.

10.4 Efva Attling Stockholm has primarily the right to offer repair or re-delivery if it can be made within a reasonable time and without any additional costs for the Customer.

10.5 Efva Attling Stockholm is only responsible for original defects, which means that the defect existed prior to the time the Product was purchased or delivered. Within a limit of two (2) years, the defective Product is considered to be an original defect, which must be remedied by Efva Attling Stockholm free of charge unless Efva Attling Stockholm can prove that the defect was not present at the time of the sale. After six months period, the Customer must prove that the Product had the original defect at the Delivery.


11.1 The Customer must make a complaint of the defective Product to Efva Attling Stockholm within a reasonable time after the defect was discovered.

11.2 The Customer must notify Efva Attling Stockholm, orally or in writing, and explain why he or she considers the Product to be defective. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his/her right to make a complaint, provided that no warranty states otherwise.

11.3 The Customer shall perform the return either online or in an Efva Attling Concept store (only available in Sweden and Finland). For all returns, a return slip has to be ordered from Efva Attling Stockholm on The return slip has to be filled out and be sent with the defective Product. Online returns have to be sent to Efva Attling Stockholm by trackable shipping. Returns in an Efva Attling Concept store is possible in Sweden and Finland for the time being. Read more on how to exchange or return your item here.

11.4 Efva Attling Stockholm will bear the return costs if the Product(s) is/are defective or wrongly delivered.

11.5 If repair or re-delivery is not made within a reasonable time after the complaint was made, the Customer has the right to claim a price reduction or to cancel the purchase of the relevant Product.

11.6 The right to cancel is exercised by sending an e-mail to or by calling Efva Attling Stockholm at +46 (0)60 17 27 49. Upon cancellation of the purchase of the relevant Product, the Customer shall return the Product in accordance with the return procedure stated in Section 11.3 above.

In case of disputes, Efva Attling Stockholm, following ARN and EU Online Dispute Resolution.

11.7 It is a 30-day open purchase from the time the customer has picked up the order. This right does not apply if the product has been used and/or the seal is removed. When changing product or size, the customer must return the product and then place a new order via the website. The customer pays for the return cost.

11.8 The customer can exchange the same product for a different size or length in one of Efva Attling's concept stores. It is not possible to change to another product in our stores, only to a different size or length of the same piece of jewellery.

In case of returning purchased items, gifts received from Efva Attling Stockholm as part of the customer's purchase should also be returned by the customer.


12.1 The price(s) of the Product(s) is/are stated in the Order Confirmation.

12.2 Prices in the Order Confirmation includes applicable VAT (presently 25 %) and any other taxes if delivered to countries within the European Union. Delivery costs and potential C.O.D fees are not included and will be added, and paid by the Customer. Customers purchasing Products from countries outside of the European Union may also be obligated to pay local customs duties. Customs duties are not included in the price(s) on the website or in the Order Confirmation when the order is made to countries outside the European Union and any customs duties payable shall be paid by the Customer to the Customs or relevant authorities in the country where the Products are finally delivered. Exceptions for Norway where prices include VAT.

12.3 The prices stated on the Website and in each Order Confirmation are given with reservation for increased supplier prices, printing errors, any incorrectly stated specifications and also for clearance sales.

12.4 Offers, campaign or influencer codes cannot be used on previous purchases, or in combination with other offers or promotions.


13.1 The Customer will pay the prices at the times stated in each Order Confirmation referred to under Section 7.3 and Section 12 above.

13.2 The payment can be made with credit card or against an invoice. Invoicing is only possible for Customers in countries where Klara Checkout is available. The invoice is administrated and owned by Klarna AB who is the recipient of the payment. For an overview over countries where Klarna Checkout is available to see

13.3 The payment shall be made within thirty (30) days from the invoice date in case of credit payment. In the case of credit card payment, the due amount will be drawn immediately.

13.4 In the event of late payment, penalty interest shall be payable according to an interest rate which by eight (8) percentage units exceeds the reference rate under the Swedish Interest Act.

13.5 The Product(s) shall remain the property of Efva Attling Stockholm until full payment has been made.

13.6 Our gift cards can be used in all of our concept stores. If you would like to use a gift card in another country than it was purchased in, the currency is recalculated so that 1 EUR = 10 SEK.


14.1 Communication between the Customer and Efva Attling Stockholm, and vice versa occurs via e-mail, by telephone or ordinary mail as follows:

Phone number: +46 (0) 60 17 27 49

Address: Efva Attling Stockholm
Att: Customer Service
Box 38097 SE-100 64 Stockholm

E-mail, phone number, and address: as per the latest details are given to Efva Attling Stockholm.


15.1 Efva Attling Stockholm shall relieved from liability for a failure to perform any of its obligations due to any circumstance which impedes, delays, or aggravates any obligation to be fulfilled under this Agreement, such as acts or omissions of authorities, new or changed legislation, conflict on the labour market, blockade, fire, flood, shortage of transport means, goods or energy or major accidents as well as defects or delay related to deliveries from sub-contractors caused by such circumstances (“Force Majeure”).

15.2 When Efva Attling Stockholm desires to invoke an event of Force Majeure Efva Attling Stockholm shall notify the Customer thereof without unreasonable delay.

15.3 Notwithstanding Section 16.1-16.2 below and without limiting the Customer’s rights under Section 9, the Customer is entitled to terminate this Agreement with immediate effect by notifying Efva Attling Stockholm if the fulfillment of any material obligation under this Agreement should be delayed due to a Force Majeure event by more than three (3) months.


16.1 Efva Attling Stockholm reserves the right to make changes to the Conditions of Use and Sale from time to time. If any changes are made to the Conditions of Use and Sale, Efva Attling Stockholm will make available a new copy of the Conditions of Use and Sale on

16.2 However, Efva Attling Stockholm retains, at all times, the right to undertake changes and measures, immediately and without prior information, by reason of legislation, or the guidance or directives of public authorities.

16.3 Any amendments to or modifications of the Conditions of Use and Sale will be made in writing and Efva Attling Stockholm will make available a new copy of the Conditions of Use and Sale on


17.1 These Conditions of Use and Sale constitute the whole agreement between the Customer and Efva Attling Stockholm and shall govern the Customer’s purchase of the Product(s).


18.1 Swedish law shall apply for this Agreement, without regard to its principles of conflicts of laws.

18.2 Any disputes shall be determined either by a Swedish court of general jurisdiction or in the courts of the country where the Customer is domiciled.