Exchanges and Returns

Need to exchange a size or item? Or would you like to return your purchase and cancel your order? Here you can find information on how to proceed and what to do if you need to make a claim.

You have a 14-day right of withdrawal, which means you may cancel an order that has not yet been dispatched from our warehouse. This does not apply to personalised or custom-made products, such as engraved jewellery that is manufactured or customised according to the customer's specific requirements.

If you wish to cancel your order, please contact our customer service and provide your order number.

You have 30 days to return or exchange your order from the date you receive it. Please note that this does not apply if the product has been used or if any seal has been broken or removed. It also does not apply to personalised or bespoke products, such as engraved jewellery that has been made or customised according to the customer's specific requirements.

How to return your order:

• Complete the return form if included with your order, or download it here: Return Form.

• Register your free return with PostNord here.

• Once your return has been registered, you will receive a QR code via SMS or email from PostNord.

• Pack the item securely together with the completed return form. We recommend using the original packaging where possible.

• Take the parcel to your nearest PostNord service point and present the QR code.

• The service point will print and attach the return label to your parcel. You will receive a receipt confirming that the return has been sent.

Return shipping: Free of charge for deliveries to Sweden, Finland and Norway.

How to return your order:

• Complete the return form if included with your order, or download it here: Return Form.

• Pack the item securely together with the completed return form. We recommend using the original packaging where possible.

• Send the return to us using a tracked postal service.

Return shipping: The customer is responsible for the return shipping costs.

Unfortunately, we do not offer exchanges through our online store. If you wish to exchange a size or item online, please follow the same procedure as for a return. You will receive a full refund and can then place a new order. Alternatively, you may visit one of our concept stores where a direct exchange can be made.

If you need to make a claim regarding a product, the fault must be reported to us either verbally or in writing within a reasonable period of time. You should then return the faulty product to us by following the return process described above.

You may also bring the product, together with the completed return form, to one of our concept stores.

For more information about exchanges, returns and claims, please refer to our Terms and Conditions.

If you have any questions, please do not hesitate to contact our Customer Care team. You can also find more information about exchanges, returns and claims in our Terms and Conditions.