DELIVERY

Our aim is to ship your order the same day as your order, except for non-workdays.

Some products, e.g. gold and fine jewellery, we produce when receiving your order. Depending on the complexity and numbers of orders waiting in the workshop, the delivery can take up to 2-8 weeks.

Our shipments are sent in Sweden with PostNord, Airmee, Budbee and/or DHL. Please make sure your contact details are stated correctly so you will receive your shipment in good order. Shipping fee applies for all orders registered outside of Sweden. When choosing Budbee Box as a delivery option, a notice of delivery is received via SMS or in Budbee's app.

If the package is not picked up, the Customer will be charged 350 SEK for freight and handling costs. This fee will be invoiced afterwards.

Can I Change or Cancel My Order?

You have a 14-day right to cancel your purchase and may cancel an order that has not yet been dispatched from us. This does not apply to personalised or bespoke products, such as engraved jewellery that is made or customised according to the customer's specific requirements. If you wish to cancel your order, please contact our Customer Care team and provide your order number.

Once your order has been shipped, you will receive a shipping confirmation by email. You then have 30 days to return your purchase from the date you receive your parcel. Exchanges and returns can be made either at one of our concept stores or through our online store.

You can read more about exchanges and returns here.

Conditions for home delivery
If you choose home delivery outside the door, the responsibility for the package is yours as soon as the carrier has left the package and sent confirmation that the package has been delivered.

Delivery in Finland
For deliveries in Finland, PostNord and Budbee are offered as delivery options.

We ship to these countries:

• Australia

• Austria

• Bahamas

• Barbados

• Belgium

• Brazil

• Canada

• Cayman Islands

• China

• Costa Rica

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hong Kong

• Holy See (Vatican City State)

• Iceland

• India

• Ireland

• Israel

• Italy

• Japan

• Latvia

• Liechtenstein

• Lithuania

• Luxembourg

• Macao

• Malaysia

• Malta

• Martinique

• Monaco

• Mexico

• Netherlands

• New Zealand

• Norway

• Poland

• Portugal

• Puerto Rico

• San Marino

• Singapore

• South Africa

• South Korea

• Spain

• Sweden

• Switzerland

• Turkey

• United Kingdom

• United States of America

• Åland Islands

When purchasing your favourite products on our website you can choose to pay by VISA/Mastercard/Paypal or being invoiced. The invoice is administrated and handed over to Klarna AB. For customers outside Sweden, we can only offer payment by invoice to countries where Klarna Global is available. For an overview of countries where Klarna Global is available to see www.klarna.se For our VISA/Mastercard payments, we use Klarna Global as a partner. Please note for purchases outside Europe prices are shown excl. local customs fees. These fees will be charged by local customs authorities usually through the transporter of the goods (DHL). Please read our "Conditions & terms" for further information regarding your purchase and payment.