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QUESTIONS & ANSWERS

SHIPMENT INFORMATION

 

Our aim is to ship your order the same day as you order, except for non-workdays. On our site we normally inform that we have 3-7 days delivery time - something we aim to challenge on every delivery! 

Some products, e.g. gold and fine jewellery, we produce when receiving your order and depending on complexity and numbers of orders waiting in the workshop the delivery can take up to 4-8 weeks.

 

All our shipments are sent with recommended mail within Sweden and outside Sweden with TNT/DHL delivery.  Please make sure your contactdetails are stated correctly so you will receive your shipment in good order.

 

 

PURCHASE INFORMATION

 

When purchasing your favorite products on our website you can, within Sweden, choose to pay by VISA/Mastercard or being invoiced.The invoice is administrated and handed over to Kreditor Europe AB who is the payment receiver. They are a well trusted paymentsupplier for over 3000 webshops worldwide.

For customers outside Sweden we can only offer payment thru VISA/Mastercard at present.

 

For our VISA/Masteracard payments we uses DIBS as a partner. They are a leading supplier of paymentsolutions with over 9500 customers worldwide. All payments are 3D-secure, a technology developed by VISA and Mastercard to secure the customers payment information is not unauthorised used. DIBS was one of first companies to get a VISA and Mastercard PCI (Payment Card Industry) accreditation.

 

Please read our "Conditions & terms" for further nformation regarding your purchase and payment.

 

CARE INSTRUCTIONS

 

To ensure that your Efva Attling jewelry gives you pleasure for many years, it is important to take care of it in the best way possible. Keep it in the accompanying box when not wearing it. Wipe with a polishing cloth after each use to remove make-up, grease, odors etc. Take jewelry containing precious stones to a jewelers once a year to check stones and mountings. Remove your jewelry when bathing, doing the dishes, gardening etc to protect it from unnecessary wear.Avoid sleeping with jewelry on, which also exposes it to unnecessarily hard wear.


No metal, including silver and gold, can tolerate salt or chlorinated water. White gold jewelry is electro-plated with rhodium, a white precious metal, to give it additional luster, which can wear off. The outer layer can be renewed by taking the piece to a jewelry store for re-plating if so desired.

 

Pearls should be wiped after use with a lightly moistened cloth. To ensure they retain
their luster it is important that they do not come into contact with substances that have a degreasing effect, such as perfume and dish soap. It is best to keep pearls covered (but avoid using cotton balls, which has a desiccating effect).


Clean your jewelry regularly and it will retain its appearance.

 

Efva Attling Stockholm uses nickel-free 925 silver. Silver can sometimes darken, i.e.
become oxidized. This can be due to the minerals and salts secreted by the body and can be remedied using 'Silverdip', a product available from specialist retailers.

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